Shipping policy

Welcome to Donori! We are committed to delivering your order swiftly and securely. Below you will find our shipping and delivery guidelines.

Quick Shipping Summary

Shipping Cost: $0.00 (100% Free Shipping)
Order Cut-Off Time: 5:00 PM (ET – Eastern Time)
Handling Time: 1–2 Business Days (Mon–Fri)
Transit Time: 7–13 Business Days (Mon–Fri)

1 Shipping Destination & Currency

Donori ships exclusively within the United States. All prices and transactions are processed in USD (US Dollars).

2 Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (ET – Eastern Time).

Orders placed before 5:00 PM (ET) will begin processing the same business day.

Orders placed after 5:00 PM (ET), or during weekends or public holidays, will begin processing on the following business day.

3 Handling & Transit Time

Handling Time: 1–2 business days (Monday–Friday). This includes order verification, quality checks, and dispatching.

Transit Time: 7–13 business days (Monday–Friday).

Total Estimated Delivery: 8–15 business days from the order date.

Orders are processed Monday through Friday, excluding major US holidays.

4 Shipping Costs

We offer 100% free standard shipping on all orders across the United States. No minimum purchase is required.

5 Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update in the carrier's system.

6 Address Changes & Cancellations

Before Fulfillment: Contact us immediately at support@donori.shop to update your address or cancel for a full refund.

After Fulfillment: Once a tracking number is issued, we cannot change the delivery address or cancel the order. Please follow our standard return process.

7 Damaged or Lost Parcels

If your package arrives damaged or has not arrived within 13 business days, please contact us within 48 hours.

We will coordinate with our fulfillment partner to resolve the issue or arrange a replacement.

8 Contact Us

Email: support@donori.shop
Phone: +1 530 986 9259
Address: 1026 Safford St, Oroville, CA 95965, USA
Website: donori.shop