FAQ
Frequently Asked Questions
Orders
How do I place an order?
Simply browse our collections, select your size, and click “Add to Cart”. Follow the checkout steps to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@donori.shop.
How will I know my order is confirmed?
You will receive an order confirmation email shortly after placing your order.
Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited (2–3 days) and Express (1–2 days) options are also available at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. Delivery typically takes 10–21 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original condition with tags attached.
How do I start a return?
Email us at support@donori.shop with your order number and reason for return.
Do you offer exchanges?
Yes! We offer exchanges for different sizes or colors of the same item, subject to availability.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify Payments.
Still have questions?
Contact us at support@donori.shop and we’ll be happy to help!