FAQ

Welcome to the Donori Help Center. Find quick answers to our most common questions below. Can't find what you need? Contact our support team directly.

1 Products & Orders

Q: Are your products high quality?

Every item in our store is carefully selected for quality, style, and elegance. We stock fashion pieces for everyday wear and special occasions.

Q: How do I choose the right size?

Please check the size chart on the individual product page. If you need help choosing a size, contact us at support@donori.shop before placing your order.

2 Shipping & Delivery

Q: Do you ship internationally?

Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

Q: How much does shipping cost?

We offer free standard shipping on all US orders. No minimum purchase or discount code is required.

Q: How long will it take to receive my order?

Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 7–13 business days (Monday–Friday)
Total Estimated Delivery: 8–15 business days

These estimates exclude weekends and US public holidays.

Q: How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and tracking link.

Please allow 24–48 hours for tracking information to update in the carrier's system.

3 Cancellations & Returns

Q: Can I cancel my order?

Before Fulfillment: Email support@donori.shop immediately with your order number to request cancellation and a full refund.

After Fulfillment: Once a tracking number is generated, the order cannot be canceled. Please wait for delivery and request a return within our 30-day window.

Q: What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unused, and in their original packaging with all tags attached.

Please contact support@donori.shop for approval before sending a return.

Q: Are there any restocking fees?

No. Donori charges no restocking fees.

Q: Who pays for return shipping?

Damaged, Defective, or Wrong Items: Donori covers all return shipping costs and provides a prepaid label.

Change of Mind / Wrong Size: The customer is responsible for return shipping costs.

4 Payments & Security

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.

We do not accept cash on delivery (COD) or bank transfers.

Q: How can I protect my payment information?

Never send your full card number, security code, or other sensitive payment details by email.

If you need help with a payment, contact support@donori.shop with your order number and a brief description of the issue.

5 Still Need Help?

Our support team is happy to assist. For questions about an existing order, please include your order number so we can help you more efficiently.

Email: support@donori.shop
Phone: +1 530 986 9259
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET – Eastern Time)
Address: 1026 Safford St, Oroville, CA 95965, USA